Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of Luna AI (the "Service") provided by Belomar LLC, doing business as Luna AI ("Company", "we", "us", or "our"). By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Description of Service

Luna AI is an AI-powered virtual answering service designed for dental and medical practices. Our Service includes advanced features such as:

• 24/7 AI voice agent for patient communication with HIPAA-compliant processing
• Automated appointment booking and management
• Intelligent lead capture and qualification
• Practice management system integrations (OpenDental, Dentrix, Eaglesoft, CareStack)
• Voicemail capture and transcription
• Email follow-ups
• Advanced analytics and reporting
• Custom voice branding and profiles
• Multi-location support
• Automated PHI detection and sanitization

3. User Accounts

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for:

• Maintaining the security of your account and password
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information remains accurate and up-to-date

We reserve the right to terminate accounts that violate these Terms or are inactive for an extended period.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Use the Service to transmit harmful, offensive, or inappropriate content
• Reverse engineer, decompile, or disassemble any part of the Service

5. Subscription and Billing

Subscription Plans

We offer Basic and Pro subscription plans with different features and pricing. All subscriptions are billed in advance on a monthly or annual basis. Annual subscriptions include a 15% discount.

Payment Terms

• Payments are processed through our secure payment processor
• All fees are non-refundable except as required by law
• We may change our pricing with 30 days' notice
• Failed payments may result in service suspension

Cancellation

You may cancel your subscription at any time through your account dashboard. Cancellation will take effect at the end of your current billing period. No refunds will be provided for partial months.

6. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

• We implement appropriate security measures to protect your data
• We comply with HIPAA requirements for healthcare data
• We maintain Business Associate Agreements with relevant parties
• We provide automated PHI detection and sanitization
• We offer comprehensive audit trails and data retention policies
• You are responsible for ensuring compliance with applicable privacy laws

7. Intellectual Property

The Service and its original content, features, and functionality are owned by Belomar LLC and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

• You retain ownership of your content and data
• You grant us a license to use your content to provide the Service
• You may not copy, modify, or distribute our proprietary materials
• Our trademarks and service marks may not be used without permission

8. Service Availability

We strive to provide reliable service but cannot guarantee uninterrupted availability. The Service is provided "as is" and "as available" without warranties of any kind.

• We may perform maintenance that temporarily affects service
• We are not responsible for issues beyond our control
• We will provide reasonable notice for scheduled maintenance
• Emergency maintenance may be performed without notice

9. Limitation of Liability

To the maximum extent permitted by law, Belomar LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or business opportunities
• Damages resulting from service interruptions
• Costs of procuring substitute services
• Any other damages arising from your use of the Service

Our total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Belomar LLC from any claims, damages, losses, or expenses arising from your use of the Service, violation of these Terms, or violation of any rights of another party.

11. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Extended periods of inactivity

Upon termination, your right to use the Service will cease immediately, and we may delete your account and data.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Florida.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by:

• Posting the updated Terms on our website
• Sending email notifications to account holders
• Providing notice through the Service

Your continued use of the Service after changes become effective constitutes acceptance of the new Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Belomar LLC regarding the use of the Service.

16. Contact Information

If you have questions about these Terms of Service, please contact us at:

Website: https://lunaai.com